Privacy Policy

Lanna ~ Thai Privacy Policy

Address: 280 Upper Richmond Road, Putney, London, SW15 6TQ

Contact: 020 8789 3985 / 079 4606 7221

Company: TJQ Health & Spa Ltd, 98 Commercial Road, London, E1 1NU

Type of Personal Information We Collect

We collect personal information, including names, phone numbers, email addresses, contact preferences, medical conditions, personal preferences, and similar data. All provided information must be true, complete, and accurate.

Usage of Your Information

We process your personal information for the following purposes:

  • Providing safe and appropriate massage treatments.
  • Identifying contraindications to massage.
  • Suggesting suitable treatments based on lifestyle and medical history.
  • Ensuring the safety of clients and therapists.
  • Posting testimonials and requesting feedback.
  • Managing user accounts and orders.
  • Responding to inquiries and offering support.
  • Sending marketing and promotional communications, with an option to opt-out.

Lawful Bases for Processing

We rely on your consent for processing information. You can withdraw consent at any time by contacting us at

How We Store Your Personal Information

Your information is stored securely on a password-protected laptop. We retain contact details, DOB, occupation, medical, and lifestyle information for the duration of your treatment or a maximum of 5 years after your last treatment. Afterward, we permanently delete your data from the database.

Your Data Protection Rights

Under data protection law, you have rights, including:

  • Right to restriction of processing.
  • Right to erasure.
  • Right to object to processing.

You can exercise these rights by contacting us at

How to Complain

If you have concerns about our use of your personal information, you can make a complaint to us at